Terms & Conditions

Making a Purchase

We aim to make purchasing from us as easy as possible. Once you have selected the items you require, please click the add to basket button on the page. At the end of your order select the Checkout option at the top of the screen. This will take you to a summary of your order and ask for the details regarding delivery and payment.

Payment and credit terms

UK and overseas customers may pay with credit card at the time of purchase When payment is being made by credit card you will be redirected to our secure Payment Service Provider's site. Once payment has been arranged you will be returned to our site.

Alternatively, UK account customers in good credit standing may pay on invoice. Payment of invoices are strictly net due by the 30th day following the date of invoice. Credit facilities may be withdrawn from customers without prior notice

Where goods are being delivered to a home address, we ask for payment at the time the order is placed

Interest may be charged on overdue balances at the rate of 2% per month accruing daily

Title of goods does not pass until full payment has been received in full.

Shipping and Handling

Our standard shipping fee within the United Kingdom is £4.95 and Free of Charge for orders greater than £250.00 + VAT. Carriage for other destinations which we supply will be charged at the rates shown.

Goods are sent out by Royal Mail Tracked 24® or by courier depending on their destination and value.

If you require special delivery arrangements please contact us by email at sales@qedendo.com for a quotation.

Goods supplied to overseas destinations may be subject to additional taxes and duties in the customer's country. These are the customer’s responsibility to settle at the time of importation.

Any delivery discrepancies and damaged goods must be notified to QED Ltd within 48 hours of receiving the delivery. We will not accept responsibility for damaged or short deliveries if they are not notified within the aforementioned 48 hours period.

Delivery Schedule

We aim to hold inventory sufficient to allow us to despatch our most popular lines on the day we receive your order, However, the specialist nature of some our products means that some have to be specially ordered from our suppliers after we have received your order.

Back Orders

Items not currently in stock will be placed on back order.

Tax Charges

Value Added Tax (VAT) will be added to UK orders at the rate current at the time of delivery. Deliveries to other destinations may incur local taxes and duties on importation, which are the customers responsibility.

Credit Card Security

For your security and peace of mind credit card transactions are processed securely by an accredited Payments Service Provider. QED does not have access to your credit card details.

Guarantee

The terms of the manufacturers' warranties vary due to the specialist nature of our products. The warranty period will be shown in the documentation supplied with each piece of equipment.

In the unlikely event that a product is found to be faulty at the time of delivery. These will be replaced free of charge and the faulty product returned to the manufacturer.

Please note shortages and damaged goods must be reported within three working days of receipt. Damaged goods must be returned.

Liability

QED Ltd shall not be liable for any loss arising from the fact that the customer is not suitably qualified to use the goods supplied, which should be used in accordance the manufacturer’s instructions for use.

Contacting us

We can be contacted by email using the link on the website.

Alternatively, you can call on 01733 404999 (International +44 01733 404999) or write to us at

Quality Endodontic Distributors Limited

10-12 Orton Enterprise Centre

Bakewell Road

Peterborough PE2 6XU

Privacy Policy

Quality Endodontic Distributors Ltd does not disclose buyers' information to third parties for marketing purposes.

Cookie Policy

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

• Take and fulfil customer orders.

• Administer and enhance the site and service.

• Only disclose information to third parties for goods delivery purposes.

Returns Policy

• We do not supply any goods to customers on a sale or return basis or on a trial basis.

• Items shown as being available only by Special Order are non-returnable

• Goods being returned for credit or exchange will not be accepted without prior agreement. Please contact Q.E.D Ltd. for a returns numbers.

With our prior approval we are happy to exchange, without charging a re-stocking fee, any items returned within seven days of delivery at the customer's expense. These must be unopened and in a re-saleable condition.

• Goods returned for exchange more than seven days after delivery may be accepted at our discretion and will incur a re-stocking fee of 20% of the value plus VAT.

Disclaimer

The information contained on this website is intended for medical professionals only. Description or reference to any product does not imply an endorsement by QED Ltd.

Information downloaded from our website cannot be guaranteed to be free of any viruses or other code that may adversely affect your computer. You should ensure that you have sufficient procedures and virus checks in place to protect your systems.

A full statement of our terms and conditions of sale is available on request